Returns & Refunds Policy 

At Zen Peptides, customer satisfaction is important to us. Please review this Returns & Refunds Policy carefully before placing an order.

Order Issues & Damaged Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. To help us review the issue quickly, include your order number and clear photos of the package and products received.

Returns Eligibility

Due to the nature of our research-use-only products, returns may only be accepted for items that:

  • Arrive damaged or defective

  • Are incorrect items shipped by mistake

  • Remain unopened and unused in their original packaging

All returns must be approved by our support team before being sent back.

Non-Returnable Items

For safety, quality assurance, and compliance reasons, we do not accept returns for:

  • Opened or used products

  • Products damaged after delivery

  • Clearance or discounted items

  • Orders shipped incorrectly due to customer-provided information

Refund Process

Once an approved return is received and inspected, any applicable refund will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping Costs

Shipping fees are generally non-refundable unless the issue was caused by an error on our part, such as an incorrect or damaged item being shipped.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled.

Research Use Disclaimer

All products sold by Zen Peptides are intended strictly for laboratory research, analytical, and investigational purposes only. Products are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of any disease or medical condition.

Contact Us

For return requests or refund-related questions, please contact us:

Zen Peptides

Email: support@zenpeptides.com

Policy Updates

Zen Peptides reserves the right to update or modify this Returns & Refunds Policy from time to time. Any changes will become effective when the updated policy is posted on the website.